Showing kindness and courtesy should be part of our normal activities as much as we expect it from others. Great information!]]>
Thank you for the nice words! After re-reading the article I wrote I noticed a smile come back to my face. After all the months have passed since I’ve been there just reading about their smiling staff brought a smile back to my face. The power of a smile is great, indeed!
Minimum wage may really have very little to do with it. I think it a challenge for some people to multi-task and understand how to prioritize. I’ll give you an example of two hairdressers I’ve dealt with in the past.
1) Salon has 5 clients. She’s attending to one and four are just sitting there….waiting….and wondering when they’ll get out of the salon.
2) Salon has 5 clients: She washed one person’s hair and she’s sitting with the conditioner in her hair, the other is under the dryer, she’s working on one in her chair and she just rotates them so that in two hours they’re all done.
I know this scenario would have been better created for a woman, but you get my point. Some people focus on just one task at a time and anything else confuses them.
I do understand how the service you experienced is not a great example of putting the customer’s needs first and perhaps just a little customer service training would be helpful.]]>