How Customer-Focused Are You?
Complete a FREE Customer Service Assessment
How Customer-Focused Are You?
Complete a FREE Customer Service Assessment
BAD CUSTOMER SERVICE CAN COST YOU THOUSANDS OF DOLLARS
HOW?
Customers won’t recommend your products or services.
The Customer Experience will be inconsistent.
Customers won’t come back.
Research shows that 82% of people have stopped doing business with a company due to bad customer service.
ABOUT LATOYA BINNS
With her experience, LaToya aims to provide businesses with structured guidance in assessing the value of Customer Service.
INTRODUCING BINNS’ NEW BOOK!
The Handbook to Mastering Customer Service: A Simple Guide on Creating a More Customer Focus Workplace
This guide will help you on your journey of building a customer-focused culture by following the recommended strategies. These actionable steps will lead to a consist customer experience in your business.
If you are not confident that your employees are providing great Customer Service to all your customers/clients or you need help improving in that area then this handbook can help lead you in the right direction.
By the end of this book you’ll know:
- The Importance of Leadership Endorsement and how to get leaders on board with investing in Customer Service
- 7 Strategies to Mastering Customer Service in your business
- The Benefits of Mastering Customer Service
The Handbook to Mastering Customer Service: A Simple Guide on Creating a More Customer Focus Workplace
This guide will help you on your journey of building a customer-focused culture by following the recommended strategies. These actionable steps will lead to a consist customer experience in your business.
If you are not confident that your employees are providing great Customer Service to all your customers/clients or you need help improving in that area then this handbook can help lead you in the right direction.
By the end of this book you’ll know:
- The Importance of Leadership Endorsement and how to get leaders on board with investing in Customer Service
- 7 Strategies to Mastering Customer Service in your business
- The Benefits of Mastering Customer Service
DO YOU NEED HELP MASTERING CUSTOMER SERVICE?
I’ll help you identify strategies that are critical to increasing the bottom line of your business.
Here’s what Mastering Customer Service offers:
- Full Customer Service Business Assessment
- Customer Service Consulting
- Training/Coaching
- Mastering Customer Service Handbook to guide you on the path to success
Schedule a FREE 30-Minute Discovery Call to talk about our possible collaboration and how I can help you. You can expect absolute honesty and transparency when talking about expectations and delivery.
DO YOU NEED HELP MASTERING CUSTOMER SERVICE?
I’ll help you identify strategies that are critical to increasing the bottom line of your business.
Here’s what Mastering Customer Service offers:
- Full Customer Service Business Assessment
- Customer Service Consulting
- Training/Coaching
- Mastering Customer Service Handbook to guide you on the path to success
Schedule a FREE 30-Minute Discovery Call to talk about our possible collaboration and how I can help you. You can expect absolute honesty and transparency when talking about expectations and delivery.
Don’t Forget to Get Your Copy!
Don’t Forget to Get Your Copy!